Cancellation Policy

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This Cancellation Policy outlines the timeframes and conditions under which you may cancel services ordered from HOF Migration.

1. Cancellation Timeframe

• Clients may request cancellation within 7 days of payment, provided that no work has been initiated on the case.
• If any service component has started—such as case assessment, consultations, documentation, or application preparation—cancellation will not be accepted.

2. Conditions for Accepting Cancellations

A cancellation may be accepted only if:

• No consultation has taken place
• No documents have been reviewed or requested
• No case file has been opened in our internal system
• No service-related work has been performed

If any of the above actions have occurred, the service is considered “commenced” and cannot be cancelled.

3. How to Request a Cancellation

To request cancellation, email us at info@hofmigration.com with:

• Full name
• Service purchased
• Payment receipt
• Reason for cancellatio

Our team will confirm eligibility within 5 working days.

4. After Cancellation

If the cancellation request is approved and meets the conditions above:

• A refund will be processed based on the Refund Policy stated above
• Refunds will be issued within 21-30 working days